Terms of Service

Please read our terms and conditions carefully before using our services

Introduction

Welcome to besbangkatravel.com! By accessing and using our services, you agree to the Terms and Conditions that apply. If you do not agree, please do not use our services.

Definitions

"Platform" refers to the besbangkatravel.com website and all available services.

"User" is an individual or entity that uses our services.

"Travel Partner" is a transportation service provider that collaborates with us.

"Wallet" is a user balance system used for refunds and other transactions.

Services Provided

We provide online travel booking services through our platform, with payment support and a refund system that goes into the user wallet before it can be submitted for withdrawal.

Booking and Payment

Bookings are made through the website and payments can be made using the methods available on the platform.

We use third-party payment providers, such as Midtrans, to process transactions.

All transactions are final, unless otherwise stated in the refund policy.

Refund Policy & Wallet

If the booking is cancelled according to the refund policy, the funds will be returned to the user wallet.

Users can apply for fund withdrawal from the wallet to a verified bank account.

The withdrawal process may take time according to our policy and payment provider.

Support and Customer Service

We provide customer service through WhatsApp directly. For questions or complaints, please contact us through the WhatsApp chat button on our platform.

Obligations and Responsibilities

Users are responsible for the accuracy of data entered during booking.

We are not responsible for delays or cancellations from Travel Partners.

We reserve the right to suspend or terminate user accounts if service abuse is found.

Changes to Terms and Conditions

We reserve the right to change these Terms and Conditions at any time without prior notice. Users are advised to regularly review this page for the latest changes.

Applicable Law

These Terms and Conditions are subject to the laws applicable in Indonesia. Any disputes that arise will be resolved through deliberation or through the applicable legal channels.

Need Help?

If you have any questions about our terms and conditions, please contact our customer service team.